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Services center
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Lets feel relieved, this site offers environment with security effectively_
As follows seven "relief security":
.protecting private information effectively from making a preliminary inspection on all pages in this site_
.careful with wrestling usage with credit cards by security protections_
.site warns the inspection for the network disease very much_ Mail/Messages dispatchment will be under safty confirmation_
.association of online E_commerce_tag of the _
.without agreement of the user, the site will not collect information of private personality_ The site guarantees your security by detailed statement_
.shopping items exchange do not need reasons for the customer if not accompanied by expense_
.without permission of the user , forced sales or advertisement will be fobbiden_
An online inquiry
- Hello, Here is the service center_
Working hours:
From Monday to Friday 9:00_19:30
From Saturday to Sunday 10:30_18:30
get points
- please use the method to get a point by methods below:
- +1 point in the case of user login
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. +1 points for user when an announced sentence from the third persons contributes
. +10 points that a user participates in the community
. when user writes in personality, +10 points
. for the third person puts user in friends, it is +1 point
. +1 point in the case of announcement by a vote
. reduces 2% point to elements in the case of users online shopping
. When a user offered an opinion or information; +10 points
Service of Site Guideline
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(A),On the site the registered member, can the interrogation of the sales order, and participation in the privilege, and to comment and to announce the thing_ This member ID manages all the appeals for the complaint of shopping of your user ID to shopping by identifying [yunikku], and the problem and records_ Moreover, shopping can have convenience very much even in case of being in repeated [hikanozo], and troublesome information need not be imported again_
(B),User name are easy memorized or abbreviation, can be convenience to login_ However, it is possible to conceal it at all by advising recording users true information to be imported without fail for you_ When certainly advantageous each service for the shipment is offered, and needed, it is possible to report early with you_ All of members privilege and privilege should not sublet all ones life [tekini] by the member, sublet others by membership, and be nothing but the person in question ownership like the code_
(C),The recorded name of the user can be imported for the click, this be sent out to the pillar box to which your code was recorded by the automatic operation please when you forget the code, and the password of the code that you receive can be set up again at the next site log in_ Keep your code appropriately, and [nado] [oko] leaks and when without permission is appropriated to the account that records the site if it cuts it, doesnt take the responsibility outside the code by the cause_
(D),you can start the registration of "Member center" at any time, the preliminary inspection of "Recorded information", and both corrections of your recording information_ Information that logs in the account like the coordinated method change and is changed is reported at once with the service member_
(E),Regulations, rules, ordinances, service etc_ ender the law agreeing, have the standard that exerted ones powers or other prohibited content_
(F),It restricts your shopping on the site _the receipt of dealings coming effectiveness articles:
Articles that ownership dealings agreement to the site serve with the product sales_ squid must be made public to "Notification" at once about the adjustment against these articles_
Dealing the situation of the shortage of product stock and the sales order, improves one_sided contract to reserves the amount of the product order_
(G),Commodity state articles, and the price: It describes it clearly setting all states of the commodity and prices of the product on the site after an individual commodity_ These information can change notification [nakuwo] at once at any time (We guarantee the certainty of information as much as possible_ )
The commodity is whether the price change be able to occur, to notify you by email on the network, and to cancel the sales order by you on the network if an unexpected by any chance situation is generated after your sales order is confirmed are decided_
As the shopping procedure of the network, the product can be sent to the addressee where your person is specified, and time to send luggage at normal processing time of writing of the site that goes up and the time actually transported of the presumption are shortest [shounisuru] as much as possible_
As for any cause or these articles and the parts of the condition, other depending articles that cannot be done of the execution and the effectiveness of the condition are completely unaffected_
(H),Privality policy_
The user material is not given to the third person who nothing but uses it internally because of customers Privality right_ Lets severely conceal all the orders and the consultations, etc_ to the customer_
Hereafter, the situation is excluded:
You transfer both individual information to the third person in one_
However, you can finally provide the product and the service of the demand by leaking your private material;
As for us, the service firm offers material to being by the offer of a necessary product to face the representative;
The law is according to should hear what the court warrant means by us, and the procedure perhaps_
You are discovered that the site service articles were violated or use the product and the service outside other regulations_
It is used that the outside uses during any material of the customer, discontinues, and leaks and makes other usages_ The report is welcomed with our company in you if any doubt is in "Privality protection" district_
(I),Site cookie strategy_
Your computer can have the site and it is set to set or to take Cookie of the site_ The site permits Google and the Yahoo company to promulgate the advertisement to the homepage, and Cookie is taken to be used by being of the setting to the user computer_
Service of Register Members
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How is the user registered?
Accesses the user registration page, and correlated of you material is written based on instruction (Registration is all free)_ Imported mail address and set users real name both, and then input a password (The code sets up request of not too easy to guess), other material, It is neccesary for day of the birthday, write it accurately, and click "Register" button_ Users name is recorded by soling once, when succeeded, it none cancellation_
Writing each material of [*] marked fields accuratly ,you had your own account on the site _ The account that your registered is possible sales order interrogation, participates in the movement of the community etc_ What the users privilege?
1_ The commutation ticket is provided by sending it out when newly arriving_
2_ It has the activity and it has the qualification in which it participates_
3_ After log in, the situation of my sales order and point can be interrogated_
4_ It can do by shopping, and the celebration postcard is presented between birthdays_ How do it become a member?
It be necessary having own account number in the site, to become a member however, should to reach the site service by one special degree_ How is the point acquired?
1_ The member shoppings collects the points;
2_ The vip member doubles, consecrates;
3_ Each 1000 kobans can be applied for to change the 1 point, and essence can acquire 10 points immediately_ Can shopping similarly without register to the member?
It is possible to shop as well as the member if it doesnt record, and however, the amount of money of shopping can be also improper the impossible interrogation after the sales order of the sales order on the net, and interrogate the sales order to integration by calling the service center_ If you carelessly forget the title of the sales order, the sales order is possible and even the interrogation is troublesomely possible for a moment_ The best recommend to becoming a register user and buying the commodity again _ How to do when password and users name forgot?
The name of the user and the code can be imported by click "The code is forgotten" under the frame, regains information based on safety adoption and algorithm in the code registered on the site _ It was impossible that any person or site internal workers obtained your code_ Therefore, it becomes connivance by automatically setting up piece of password while forgetting of you code_ after you obtain the new password, changing your password information on the site as early as possible for not easily memorizes code _ Neither title nor birthday of the warrant card is recommended to be adopted as generally _ Why the clerk in charge at me was the same person?
When visited our site every time, you allocate one special service member with the automatic operation by cookie of browser _ Which PC terminal permits cookie ,it registers in the recorded account number ,Browsers of the computer never thoroughly naturally removed cookie, shopping or other service maybe guaranted by those_ Why cannot birthday information be corrected after it register?
It is clause in the integration system that depends on user birthday and shopping integration_ please write birthday information accurately_ How is my integration interrogated?
By the number account that you registered on the site page , "My integration" can be displayed in members page_
Online shopping order
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To ordering articles online?
It is registered to be able to identify the site membership by the automatic operation, and after it registers, the member can show you by the automatic operation, and has each privilege if it is a member of VIP_
The users who chooses payment of the price of delivering to home arrival of goods showing the title of the sales order, having already generated the effect, and being able to confirm the service center, and choosing the user who transferred it can process the transfer;Online is paid and I am presented, and a suitable dealings bank is chosen, and payment information will be presented later_
The amount of money will be paid later as early as possible by the payment method that you chose, it notifies the service member on the site both, and the site sends out the obtained commodity to you_
Obtaining commodity by telephone?
You can have dealings over the commodity with which it is pleased to obtain it from the order telephone for us_
Explain the identity of VIP ahead of time as much as possible, and to enjoy all privileges and privileges of VIP when you order the member telephone of VIP_
obtaining commodity with mail?
The commodity with which it is pleased by E_mail can be obtained_ You in mail must describe what seed commodity and the amount clearly, and it receives it with mailing the information addresses of your cellular phone, report telephone/consignee name, and the ZIP code, etc_ the load_
Wasnt there article in the commodity that was why?
The commodity is that the site is representation purchase commerce assembled in foreign countries, and a commercial pattern always does the representation purchase a lot to represent to the specific commodity requested that the guest obtains foreign countries displaying the malformation article, and requesting it based on the user as the user_ Because the user can enter similarly a few articles the commodity of the order, and decreases a lot of time from which the user refrained the request of the size the measurement to some_ Separately, it __sales of a little top_brand articles__ represents it as we are similar_
Is the commodity chosen deleted?
The obtained wagon can delete the commodity on the purchase page of the site_ One "Deletion" button is deleted in the link of individual commodities and the click deletes the commodity that it doesnt want you to succeed to can the deletion_
It becomes impossible Attention: for you to start the confirmation that it puts in the counter and the sales order was delivered, and to delete the commodity in the sales order_
How correct the amount of the commodity which is chosen?
The obtained wagon can correct the commodity on the purchase page of the site_
It becomes impossible Attention: for you to start the confirmation that it puts in the counter and the sales order was delivered, and to correct the commodity in the sales order_
How is it obtained to reel other colors of the same commodity?
You chose [aruwo] by one color, and after the button, click the link of this commodity both_ If the page can show the color and the amount bought for the time being, and you want still to buy another color of this commodity again, the click is good at the button that returns on the browser toolbar_
Do you disappear personal information during shopping?
It doesnt disappear but is a browser by page shutting and it is possible to preserve it by the automatic operation_
Why should I replenish the sales order with lots of information?
Require the address where you receive the order commodity to guarantee the commodity delivery accurately, and a detailed load was received to be offered, and __material such as cooperating cellular phone, telephone/E_mail, the place, nations, and capital (road) city and/city/urban area etc_
Do to choose nation/district why at the sales order?
The city and reflect/city are based on address place load nation that receives it of the order system on the site, and because/urban area differs a little and it calculates the fare_ It is necessary to choose these information therefore accurately, and it is necessary The service member confirms that you can finally ship it by having to contact you, and receiving the precise data and the accurate one wanting to confirm it after the fare_ The time of the commodity can be ordered by delaying and receiving the point_
Online shopping Pament
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for the banking card to be transferred, and which bank account was chose to be remitted?
Remit in the amount of money, and remit to a convenient bank account of the one being able to remit the bank account material by showing some in respect on the feedback page after the sales order is delivered with our what of that_ To ship the transfer that confirms you as early as possible as later early as possible, the service member finishes calling please or sending the message and transferring it_ What do to be pay online?
Putting the online line that paid through the bank making an account as for the pre_existence as for you processing (you bank which made an account puts a banker to hand together of the paper which paid online, and open promptly immediately, and can put it)_ Is it safe to pay online?
The consumer uses credit card to online payment, and specific bank calorie is paid by the immediate method ,that the calorie adopted for an online shopping_ Paying safe is comparative online comes for present maturity comparatively already_ and online basic payment has developed to the many years by add a 128th algorithm___ Why went round to the online payment site to pay online business?
Online provision middle which used and offers that pay from the acting online payment company_User writes a site order form, and an online payment method chooses to pay the article price back together, and the transition of the page can turn around on the page of the online payment substitution company provision and import the banker that you choose by the provision page of the online offer, a bank account number and cords and show you and import a calorie number and a cord and payment amounts of money and have it and finish it_ I hand over you all the information that I imported through a dense one_style thing_ As for online provision, is the user commission received?
The online user squid is not to receive commission _
How can I interrogate dealings coming details that pay the bank calorie online?
Bank card dealings details in the ATM counter can be interrogated by an online banks being able to interrogate, and inquiring the bank by telephone_ Does the banking card when online is paid dropped money, and succeed dealings?
It is the similarly natural that exactly so , is done and money was dropped to the banking card to succeed dealings exist_ Why is error information presented when the sales order provides online?
This passes long time of being that the net depended, and information is a cause of a different import excessive frequency etc_ account passward not permitted to the bank that is why?
The thing of this that the activex middle permits at that time to use the safety middle for an online page seems to be necessary for the bank for the par Seward security_ What whether PAYPAL pays?
It must replace confronting PAYPAL for the online payment company online to have dealings and to come, the assumption of the safety payment, serve the confirmation of substance that the commodity former is received in the purchaser by using the Makoto mediation by it for PAYPAL, and the buying and selling of both of PAYPAL, and one_kind service of the commodity price must be done on_ In the site and PAYPAL, what is the relations?
The account of PAYPAL similarly establishes the receipt account in PAYPAL by the site, and pays you, and it is similar each other, there the one in the sales order from the site, and PAYPAL pays the commodity price_ After you deliver the sales order, the page can be able to change, and to be paid to the supplied page that PAYPAL offered_ What is the market price?
The value of the market is this commodity, the price of domestic sales, and it is offered to buying the commodity that the price becomes reference_
Online shopping Shipping
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which method is luggage sent?
Wrapping mail of post office
Wrapping sending of post office by express
EMS of post office
Sending of delivering to home by express is done_ It OK when I am not the consignee?
Information such as sellular phones also , mailing to writing the name to write an actual consignee in sales order consignees detailed material the received address_ The integration of a defective sales order was able to fill in the name still_ about which time can I be able to received the load after the sales order?
Time of arrival of goods is different based on unlike the place, the district or the selected transportation method_ It is necessary to make a preliminary inspection of a please detailed situation at time of concrete arrival of goods_ While transporting the freight or who takes charge when destroy and generated?
It is generated that the freight disappears while transporting it and takes charge from the cod and the site_ However, you are accepting that it ends without fail outside the luggage commodity, and the commodity describes the problem clearly in the clerk in charge of sending by express by the improvisation both inspecting the wrapping situation reporting whether to lack with the service member above_ The fare of the commodity how to calculated?
The difference of the method that sends luggage based on chosen what measuring the scale expense even if it pushes and the total of the fare are each one and have the difference by the fare of the site_ What is necessary to pack an especial sales order?
Demand that your special instructions, and if the received material doesnt explain special, the title and the load of wrapping and the color for instance are packed unnecessarily_ How is the sales order interrogated after the sales order work on the situation?
If you are a recording user on the site, you can do the link of "Member center" or page left "Shopping wagon" after the sales order to the corner on the page, and the sales order that will be linked with "My sales order" later on the page interrogation_ How is the commodity wrapped when transporting it?By what kind of material do you wrap it to the box and the thing of the filling?
A domestic luggage wrapping pays for the bag, the buffer paper or the plastic sponge for the one wrapping that the company of sending by express adopted_ So that an overseas load may originate partial paper and the wrapping packing that the roof tile arrangement only for postal administration becomes hollow in a case, and guarantee the safety transporting the commodity, paper and the bubble buffer material, etc_ that the buffer on the pad still uses later are requested by adding a partial cardboard to which the arrangement of the roof tile that pays for an anti_impact of one layer to the box becomes hollow to the [**mizu] medicine of the fragile article and using wrapping to which raw cotton is appropriate with the plastic sponge_
Online shopping After_Service
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May I still revise an order form after pushing "finished" down?
cannot revise it。
You had better rely on your service staff over if necessary, a telephone to still revise to an order form_ How cancle the article?
depend on rules of "consumer rights and interests" _buys an article for the site please read the detail things of the introduction rule scrupulously_ carry out the exchange rule without qualifycation problems by the following articles in aspect of the product_
(A), beforehand the exchange of the article, you have to contact by a telephone or email to the site_As for the methods write in the list which can appeal to a site application for a complaint likewise, and appeal for a complaint in case of order form series number ,the exchange of the article outrun_ It is settled more soundly by the concrete situation_
(B), Articles to sell are the regular original version which it lays in stock, and it purchased or the original version article which is with assembling of the overseas specialty substitution purchase_ We offer guarantee of quality like specialty substitution _ The article mass is based on authorized certificate_
(C), and if the lacks the commodity, and finds problems of the delivery and damage, etc_ when received time , you could point out to the carrying company at that time, describe the problem of finding clearly in the invoice of the commodity, and will report the load at once later with service center_ This kind of problem is not accepted when it is confirmed to put the commodity having already signed the character to the invoice of the commodity_ It is possible to come for the service center to confirm and to arrange and to do you to the point, and it replenishes it with a commodity each free omission or changing_
(D),User report the commodities qualifacation problem, articles exchange is reasonable。your must contact us staff in 5 working days,for preparing exchage ,and warrenty documents
(E), not site misstaken nor a problem of the mass of the product, omission/article exchange is not done_ Possible processing is confirmed, and additionally, after goods is previously returned to a high report with the service center, the commodity exchange is sent to our company and processed at ones own expense as there is a special cause_ In a concrete requirement:
(1)Wrapping and the commodity in the outside and the back carry out ending well and there is no damage_
(2)Commodity invoice_
(3)It is time when the total of the commodity doesnt agree with the extra charge regulations, and it is necessary to adjust with sending each allowance to process after goods is returned (It is necessary to return everything and to send back the shipment cost with the place on the site)_
Occurring neither problem of the mass of non_commodity nor site put from other [nindai] by it provide the sales order with commodity exchange/service_
(F),6 and omission/changing/supplementation load approach:
Please confirm the commodity it and the lack to the site to the sales order of delivering to home_ It becomes impossible to change when it is signed to confirm the mistake is put there is no commodity in the invoice_ It asks to take it home to the member of delivering to home if the problem exists certainly at once_
It mails with a remote sales order:
Please ask the amount of the commodity and the kind to be checked in the place where wrapping is received_ It is confirmed Is it a squid of being, and? whether it is complete and single weight of the weight of the commodity and wrapping both agreement inspecting wrapping please to discover the lack_ How is the sales order interrogated?
After it registers by the account number in which the site is recorded, all your sales orders can be seen by opening "Member center" in "My special area" of a left menu or the top, and __"My sales order"__ existing in the click in page minibus taxi left menu back_
The processing progress of the sales order is comprehensible based on the state of the sales order:
1_ Do not work anything still: The worker who doesnt pass the sales order of the sales order and you moreover that little while ago immediately delivers [ni] in the shopping center still works_ At this time, you can correct it to sales order information (Excluding merchandise information)_
2_ The user has already paid money and is severe: Base on to your payment of chosen payment method and amount of money already and waiting for the receipt that has already been notified both_
3_ As for commercial the main service, money has already been received: It is shown to arrange the confirmation of the shopping center already that it receives the amount of money with the place, and sending and shows open Hajimes_
3_ The service commerce has already been shipped: The commodity has already shown the ring paragraph when shipping it by sending it_
4_ The user has already received the commodity: It can already be confirmed to receive the commodity, it has dealings, finishes calculating, and it succeeds_ How sales order is canceled and corrected?
The sales order can correct sales order information before it still sends it_ (However, it is not possible to correct it to merchandise information in the sales order_ )
The method of the sales order is corrected:
1_ Detailed information in this sales order can be seen by clicking the line of the sales order that ranges to the sales order_
2_ It completes it clicking "Sales order information is confirmed" button to information that corrects the sales order detailed information page_ Do not receive a load after an order form for a long term, how wrestles it?
As a result, it must report after confirming whether it is a certain cause, and the service center must regain it confirming the situation at once as early as possible_
Information on the address in the sales order, the address of the telephone and email, and mails, etc_ is mailed even if differing_ Therefore, retreat, secure on [**], finish writing the certainty of each information, and deliver the commodity at once_
The method to pay the settlement and to send/luggage is chosen differing_
Delivering to home is chosen, and the sales order of the payment of/price arrival of goods method and cancel this sales order about service if time is sent, the seventh is passed, and it has not regained it yet_